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Contact us

Please note: We cannot answer specific adult social care queries regarding people's care. Please contact the Surrey County Council Information and advice line.

Adult Social Care Information and advice

Out of hours emergency

For emergency situations outside our standard lines hours.

In an emergency, always dial 999.

Other agencies who may be able to help:

  • The Silver Line: 0800 470 8090 - a confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.
  • ChildLine: 0800 1111 - a 24 hour private and confidential helpline for children
  • Samaritans: 116 123 - a 24 hour emotional support helpline (free to call)
  • Sane Emotional Support: 0845 767 8000 - provides crisis support (6pm to 11pm 7 days a week)
  • Mental Health Crisis helpline (Surrey and Borders Partnership NHS Foundation Trust):
    • Telephone: 0300 456 8342
    • SMS: 07717 989 8342
    • Textphone (via Text Relay): 18001 0300 456 8342

If you have a question you can contact Connect to Support Surrey admin by email at info@connecttosupportsurrey.org.uk.