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Mental health and wellbeing crisis

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Crisis Mental Health Helpline

Telephone: 0800 915 4644 (Surrey and Borders Mental Health Crisis Helpline)

SMS for deaf and hard of hearing: 07717 989 024

SMS text relay: 18001 0800 915 4644

For Samaritans call 116123 free from any phone.

Safe Havens

Safe Havens are evening and weekend drop-in services for people experiencing a mental health crisis or seeking wellbeing or peer support. There are five locations in Surrey and north east Hampshire. They are open 365 days a year.

Aldershot

Walpole House, Pickford Street, Aldershot, GU11 1TZ.

Open: 365 days a year 6pm to 11pm.

Aldershot Virtual service: 365 days a year 6pm to 11pm.

Epsom

Brickfield Centre, Portland Place, Epsom, KT17 1DL.

Open: 365 days a year 6pm to 11pm. 

Epsom Virtual service: Daily 6pm to 11pm.

Guildford

Oakleaf Enterprise, 101 Walnut Tree Close, GU1 4UQ.

Open: 365 days a year 6pm to 11pm.

Guildford Virtual service: Daily 6pm to 11pm.

Redhill

Wingfield Resource Centre, St Anne’s Drive, RH1 1AU.

Open: 365 days a year 6pm to 11pm.

Redhill Virtual service: Daily 6pm to 11pm.

Woking

Moorcroft Community Centre, Old School Place, Westfield, Woking, GU22 9PB.

Open: 6pm to 11pm, Monday to Friday and 12.30pm to 11pm on weekends and bank holidays.

Woking Virtual service: Daily 6pm to 11pm.

The Surrey and Borders Partnership NHS Trust (SABP) website has more information on each of the above the Safe Havens.

Financial, welfare and wellbeing support

For financial, welfare and wellbeing support, you can access information online via our health and welfare support pages. 

If you are unable to find the right help and support on these webpages you can speak with a member of our community helpline team.

Telephone: 0300 200 1008 (9am to 5pm, Monday to Friday, excluding bank holidays) 

Website: Complete our community helpline enquiry form 

Textphone (via Text Relay): 18001 0300 200 1008 

Telephone from overseas: +44 20 8541 9944 (9am to 5pm, Monday to Friday, excluding bank holidays) 

SMS: 07860 053 465 

VRS: Sign language video relay service 

Crisis support for carers

There is information for carers in crisis including reporting abuse, crisis support like helplines and safe havens, and carer emergency planning.

Information and advice

If you need to discuss your adult social care needs, get in touch with the adult social care information and advice team.

Out of hours emergency

For emergency situations outside our standard lines hours.

  • Telephone: 01483 517898
  • Email: edt.ssd@surreycc.gov.uk
  • Textphone (via Relay UK): 18001 01483 517898
  • Text (SMS): 07800000388 (for the deaf or hard of hearing)

You can also find local services for mental health and wellbeing support on Connect to Support Surrey. You can add your town or postcode on the left to find services near you. 

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