Utilities
Contents
Community fridges and foodbanks
You can find community fridges and foodbanks in your area on Connect to Support Surrey, please enter your postcode to find nearby services.
Gas
If you smell gas, call the national gas emergency number.
Telephone: 0800 111 999
Textphone: (via Relay UK): 18001 0800 111 999
Water
Thames water
24/7 customer care for emergencies, water quality, supply and leak enquiries.
Telephone: 0800 316 9800
Textphone: (via Relay UK): 18001 0800 316 9800
Affinity Water
Emergencies, water quality, supply and leak enquiries.
Telephone: 0345 357 2407
Textphone: (via Relay UK): 18001 0345 357 2407
Sutton and East Surrey Water
24 hour emergency line.
Telephone: 01737 772000
Textphone: (via Relay UK): 18001 01737 772000
South East Water
In an emergency.
Telephone: 0333 000 0365
Textphone: (via Relay UK): 18001 0333 000 0365
Electricity
UK Power Networks
In an emergency.
Telephone: 105 (in an emergency)
Textphone: (via Relay UK): 18001 105
Flooding
Telephone: 0345 988 1188
Textphone: (via Relay UK) 18001 0345 988 1188
Broadband
Please telephone 105 from your landline or mobile. SSEN can address any network issues and escalate any safety concerns to the Director of Safety, Health & Environment.
BT
Monday to Friday 8am to 9pm; Weekends and bank holidays 8am to 8pm.
Telephone: 0330 1234 150
Text: HELP to 61998
Textphone (via RelayUK): 18001 07953 966 150
British Sign Language: Connect to a BSL interpreter
EE
Monday to Friday 8am to 9pm; weekends 8am to 8pm.
Telephone: 0330 123 1105
Text: Text HELP to 66033
Textphone (via Relay UK): 18001 07953 966 150
British Sign Language: Connect to a BSL interpreter
John Lewis Broadband
24 hours a day, 7 days a week (except bank holidays).
Telephone: 0800 022 3300
NOW Broadband
7 days a week, 8am to 8pm.
Telephone: 03303 323 050
Plusnet
Monday to Friday 8am to 8pm, Saturday 9am to 7pm, Sunday 9am to 6pm.
Telephone: 0330 1239 123
Text: Text HELP to 07800 008121
British Sign Language: Plusnet British Sign Language
Shell Energy Broadband
Monday to Friday 9am to 7pm, Saturday, 9am to 6pm.
Telephone: 0345 172 0088
Text Relay (via Relay UK): Dial 18001 0345 172 0088
Sky Broadband
7 days a week, 8.30am to 9pm.
Telephone: 0333 7591 018
SSE Broadband
24 hours a day for failure of supply. Monday to Friday 8.30am to 5pm for general enquiries excluding bank holidays.
Telephone: 03457 643 643
TalkTalk
Monday to Friday 9am to 7pm, Saturday, 9am to 6pm.
Telephone: 0345 172 0088
Text Relay (via Relay UK): Dial 18001 0345 172 0088
Virgin Media
Monday to Friday 8am to 9pm, Saturday 8am to 8pm, Sunday 8am to 6pm.
Telephone: 0345 454 1111